Refund policy

Return & Refund Policy

Last Updated: 1 September 2026

At T33KITOKI, we aim to provide our customers with a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Return

A return or replacement request may be accepted in the following situations:

- You received a wrong product.
- The product arrived damaged or defective.
- The product is missing parts/accessories that were included with the order.
- The product received is significantly different from the product description or order placed.

Return requests must be submitted within 7 days of delivery.

2. Products That Are Not Eligible for Return

Returns may not be accepted if:

- The return request is made after the 7-day return period.
- The product has been used, washed, altered, damaged, or misused after delivery.
- The product is returned without its original packaging, accessories, tags, or other items supplied with the order, where applicable.
- The issue is caused by normal wear and tear or improper use.
- The customer simply changes their mind after receiving the product, unless the product is specifically marked as eligible for return on the product page.
- The product is a non-returnable item as stated on its product page.

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order through our official customer-support contact details.

Please provide:

- Order number
- Name and contact details used for the order
- Reason for the return
- Clear photos/videos showing the issue
- Photos of the product packaging, if applicable

We may review the information provided before approving a return, replacement, or refund.

4. Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

For damaged or incorrect orders, we may ask you to provide photos or a short video so that we can verify the issue and process your request.

Once the issue is verified, we may offer:

- A replacement of the product, subject to availability; or
- A refund, if a replacement is unavailable or otherwise appropriate.

5. Refunds

Once your return/refund request has been approved, the refund will be processed to the original payment method, wherever possible.

Depending on your payment provider or bank, the refunded amount may take additional time to appear in your account.

The refund amount may be subject to the specific circumstances of the order, including applicable shipping or other charges where permitted.

6. Return Shipping

If the return is due to a wrong, damaged, defective, or incomplete product, T33KITOKI will determine the appropriate return-shipping arrangement after reviewing the request.

For other eligible returns, any applicable return-shipping charges will be communicated to the customer before the return is processed.

7. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

If a cancellation is successfully approved before shipment, the applicable refund will be processed to the original payment method.

8. Exchange / Replacement

Replacement is subject to product availability.

If the exact product is unavailable, we may provide a refund instead of a replacement.

9. Refund Processing Time

After approval of a refund, we will initiate the refund within a reasonable processing period. The time taken for the amount to reflect in your bank account or payment account may vary depending on the payment provider and banking system.

10. Verification of Return Requests

To protect our customers and our store from fraudulent or incorrect claims, T33KITOKI reserves the right to verify return requests before approving a refund or replacement.

Providing false, misleading, or incomplete information may result in the return/refund request being rejected.

11. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us through the customer-support details provided on our website.

Please include your order number in your communication so that we can assist you more efficiently.

T33KITOKI reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.